Moon Strolley | Natural

Returns

Don't love it? We'll gladly accept your eligible items within 30 days of purchase for refund or store credit, provided that your item is unworn, unused, and still has its original tags attached. A $7.95 shipping and handling fee will be deducted from the return. Items that require a bulk ship charge may require additional shipping and handling fees subtracted from the refund. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage that has not been reported.

To Process a Return or Exchange click here

Exclusions (Store Credit Only)

• Presale items are non-refundable, you may request store credit if alternative to the item is needed.

Exclusions (Non-Refundable, Not Eligible for Store Credit):

2 Mama Bees, Ambosstoys, Babyletto, Band of the Wild, Banwood, Big Little Universe, Bigjigs Toys, Bling2o, Bloomere, Calloway Mills, Candles, Children of Design,  Clek, Clover Baby & Kids, Diono, Dock-A-Tot, Eklexic, Famokids, Feather Baby, Folklore Las Niñas, Gift Cards, Great Pretenders, Grey Elephant,  Health & Beauty, Hotel Collection, Iimo, Imani Collective, Jack Be Nimble Kids, Jewelry, Lali, Little Chicken, Loocsy, Lorena Canals, LUA Skincare, Manhattan Toys, Million Dollar Baby, Miniware, Murchison-Hume, NAMESAKE, Nanobebe, Nattiot, Nursery Works, OYOY, People of Leisure, PlanToys, Poppie Toys, Rookie Humans, Shiraleah, Stokke, Stoned Immaculate, Sunveno, Swiftly, Swingly Toys, Teamson Kids, Tender Leaf Toys, TiiPii Beds, Toddlekind, TUSOL Wellness, TWEE, Ubabub, Unreal Fur, Vitruvi, Wonder and Wise, Zimmerman Shoes, *any products marked final sale*

• All orders that use a discount code greater than 10% off are considered final-sale and will be non-refundable including Black Friday/Cyber Monday sales and flash sales.

Exchange Policy

We are not able to process exchanges at this time. All returns must be processed on our return portal where you can choose a store credit option to purchase a new item. 

 Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

 International Returns

At this time we cannot provide a shipping label for international returns, so we have waived the $7.95 handling fee! Please include your order number inside of the package along with your email address. Please note that Bohemian Mama will not be responsible for goods lost in shipment. You can mail your shipment with tracking to:

Shop Bohemian Mama Returns
3629 W. MacArthur Blvd, Ste 208
Santa Ana, CA 92704

Received damaged or the wrong item?

If you receive a damaged item or wrong item you must notify us with 24 hours of delivery at hello@bohemianmama.com. Please provide us with your order number and photos of any damage so we can help you. Please note, if your package was damaged in transit and you had Green Shipping Protection on your order you can file a claim directly on their website at http://reorder.corso.com/

When will I receive my refund? Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.

Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping fees will not be refunded.

Can I return an item that is marked final sale? “Final Sale” and other non-returnable items may not be returned or exchanged. Items are marked as “Final Sale” on the product description page, in your shopping cart and at the checkout screen.

My item is marked as Final Sale but it was not on sale. Why can’t I return it? “Final Sale” is an industry-wide term used to refer to items that cannot be returned. This is different from an item that is “on sale” which means that the item may have been sold at a discounted price. These items may include items that ship directly from vendors and do not allow us to send back returns.

Thank you for shopping at Bohemian Mama! If you have any further questions please email us at hello@bohemianmama.com or call us at (866) 545-2662 and we will be happy to assist you!

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