Victorian Dollhouse

Returns

Bohemian Mama gladly accepts returns or exchanges of unworn, unwashed, undamaged, or unaltered merchandise, that shipped to a U.S. address within 30 days from the date your order shipped. Bohemian Mama offers free returns for store credit only (Bohemian Mama E-Gift Card). Store credit is issued within 48 hours of delivery to our warehouse. Items that require a bulk ship charge may require additional shipping and handling fees subtracted from the refund. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage that has not been reported.

To Process a Return or Exchange click here.

Presale Items:

• Presale items are non-refundable. You may request store credit if alternative to the item is needed.

Exclusions (Not Eligible for Store Credit):

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Lingerie 
• Bath & Body products
• Hair Accessories 
• Items Marked Final-Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

• If you have received a defective item, please contact customer care at hello@bohemianmama.com within 24 hours of delivery to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Exchange Policy

We are not able to process exchanges at this time. All returns must be processed on our return portal where you can choose a store credit option to purchase a new item. 

 Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

 International Returns

At this time we cannot provide a shipping label for international returns, so we have waived the $7.95 handling fee! Please include your order number inside of the package along with your email address. Please note that Bohemian Mama will not be responsible for goods lost in shipment. You can mail your shipment with tracking to:

Shop Bohemian Mama Returns
3629 W. MacArthur Blvd, Ste 208
Santa Ana, CA 92704

Received damaged or the wrong item?

If you receive a damaged item or wrong item you must notify us with 24 hours of delivery at hello@bohemianmama.com. Please provide us with your order number and photos of any damage so we can help you. Please note, if your package was damaged in transit and you had Green Shipping Protection on your order you can file a claim directly on their website at http://reorder.corso.com/

When will I receive my refund? Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.

Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping fees will not be refunded.

Can I return an item that is marked final sale? “Final Sale” and other non-returnable items may not be returned or exchanged. Items are marked as “Final Sale” on the product description page, in your shopping cart and at the checkout screen.

My item is marked as Final Sale but it was not on sale. Why can’t I return it? “Final Sale” is an industry-wide term used to refer to items that cannot be returned. This is different from an item that is “on sale” which means that the item may have been sold at a discounted price. These items may include items that ship directly from vendors and do not allow us to send back returns.

Thank you for shopping at Bohemian Mama! If you have any further questions please email us at hello@bohemianmama.com or call us at (866) 545-2662 and we will be happy to assist you!

US Shipping